Piletilevi ticket-system
Service design
We have taken a new journey together with our long-term partner Piletilevi to re-think their ticket-system used by cashiers. With preliminary field work and full-day kick-off session/workshop we managed to get unique insights about the system:
- Customer interviews and observational field work
- Brainstorming sessions / workshop
- Service design
- User experience design
- User testing
- Customer journeys
- Personas
The next steps took us into the hard work of UI/UX with constant feedback and help from the end users we managed to create this beauty:
