KONE Headquarters, Espoo, Finland. Can you recognise where we, service designers, work? ;)
MAKING INTANGIBLE TANGIBLE
In September 2014 I started working for KONE Elevator and Escalator company in an international service design team. I am involved in two projects. My tasks include fieldwork in different countries, analyzing the results, creating stakeholder maps, blueprints and customer journeys, internal and external end to end processes, problem solving and close co-operation with company stakeholders, UI testing and development plus all kinds of service design and research related tasks and practicalities, whatever comes up. I also produce visual material based on the needs of the projects and global presentations as well as facilitate workshops for different stakeholders. Furthermore, I am responsible of technological goods and tools in our team.
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FRUITS OF OUR WORK
Below you can find some results of our work. Please visit the company webpages for more information. The link can be found from below the picture.
"Our online services ensure that you’re always up-to-date on your equipment status, maintenance schedules and our work progress on-site. Our service lets you easily monitor all maintenance work through electronic communication and reporting systems which provide real-time information on the condition of your lifts, escalators and automatic doors, including details on repairs and resulting costs."
Picture and text source: http://www.kone.co.uk/maintenance/serving-you/online-services-mobile/
Video source: https://www.youtube.com/watch?v=WpF8ImrJMVw
A two-day workshop with the University of Lapland in Service Innovation Corner
"Themes of the workshop included testing with Periscope and other new kinds of agile tools for acquiring and analyzing customer and user insights, using Sinco for prototyping services, and scaling and utilizing the complete Sinco concept for KONE’s service design needs."
SOME PICTURES FROM ALONG THE WAY
Agile prototyping. Photo by Nargis Guseynova.
Fieldwork. Gathering results with my former colleague Otto Miettinen.
