KARTHICK RJ's profile

Product Management & Inventory System

Case Study - Product Management with Inventory System
This pet product management system is part of a feature in

Cuddles - A pioneering community for companion animal industry that allows pet caregivers to care for their pets as well as  utilize services or buy products from pet service providers in a single unified cloud platform.

About Product Management System
Product management system is the ability to provide a business to add their own products with option to edit and customize the pages along with option to manage their orders and inventory. Here at Cuddles we offer veterinary clinics to set up their store and showcase their products to their clients where they can purchase the products directly.
Problem Statement
In the Cuddles app, we provided features for veterinary clinics to add veterinarians, team, and services. Along with that, we also needed the ability to add medications, pet food, and pet toys. Pet medications come with a lot of variations like weight categories and packaging. We need to bring all these categorizations under products and make it easier to update the inventory. Since these products are also added by veterinarians in estimates while processing an appointment, it should be easily searchable.
Goal
-  The goal is to embed all products like medicine, food, pet toys into the Cuddles app with the same UI (to reduce development time) by using the same components. 
-  This way users will not feel lost and trust will flow naturally and purchase records will be in the history. 
-  Also, by using the same UI, veterinarians can add products to estimates when the client comes in for an appointment.
-  Easily searchable products.
Research
Conducted extensive research with direct competitors such as Chewy.com, Petsmart. which are well-established B2C sites. Observed the following when viewing the products.
-  Products are grouped into weight categories
-  Products had different packaging
Current Limitations
-  For B2C sites like Chewy and Petsmart, the relationship ends when a customer purchases a product directly.
-  There are no reminders sent to refill products after the dosage has expired.
-  Cannot recommend medications based on pet species, age, weight.
-  A new practice cannot open a store without the help of a software team.
Solution
All of the above issues have been addressed in the Cuddles Product Management System as we have all the details of the pet such as age, weight, breed, and problems if any.
-  Provides the ability to open a store without the need for additional software.
-  Added products can also be linked to Pet Health Plan and reminders can be sent to clients when medications run out.
-  Option to have the products delivered to your home within 2 hours using Doordash, and offer pick-up to customers.
-  Easy inventory management, both in the product detail page and as a separate module.
-  By using the same UI for the pet parent and the practice, development time was drastically reduced.
-  Provided search, advanced search and facets search to quickly find the product.
Product Category Page
The idea of this category page is to make clients land here and start from here. Since there were no much categories/species in the beginning this idea was ditched.
Product List Page
Product Add
Product Edit with Inventory
Product Detail Page
Product Orders Page
Product Order: Option 2
Product Inventory Page
Product In Reminders Page
Pet Food List Page with Categories & Facets
Client List Page
Client Purchase History
Mobile View of Product Detail Page - Practice View
Product Management & Inventory System
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Product Management & Inventory System

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