Group9 members: 

1. Mohammad Hariz Bin Haji Zainuddin B20200015

2. Muhammad Aiman Bazli Bin Haji Jasni B20210392

3. Norhazirah Syazwana Binti Suwardi B20210030

For this task, we are required to be in a group of three and select one person to experience this situation at first hand and document their experience in terms of their actions, emotions, key people or objects involved, etc. And also to design the visualization and emphasize not only the experience, but also to provide insight to user needs and to identify other design opportunities for improving or evolving the service.