SMS and eFax Guru is an advanced business texting solution that sends & receives an SMS and HIPAA-compliant eFax from any Salesforce object. Cloud Maven, Inc. has developed this app, a Salesforce Certified ISV Partner and the 2021 Salesforce Partner Innovation Award winner.
Biotechnology companies often face the challenge of effectively communicating important healthcare-related information to their customers, including patients, doctors, and other stakeholders. They need a comprehensive business texting solution to send and receive SMS and HIPAA-compliant eFax from any Salesforce object.
To address this problem, Cloud Maven, Inc. has developed the SMS and eFax Guru app. This solution is particularly useful for biotechnology companies as it enables them to promptly and efficiently communicate important healthcare-related information to their customers promptly and efficiently while ensuring compliance with regulatory requirements. The app supports Conversational SMS, Automated SMS, Bulk SMS, and HIPAA-compliant eFax.
Conversational SMS: Biotechnology companies can use conversational SMS to communicate with their customers in both directions. This feature allows for two-way communication, enabling customers to ask questions, provide feedback, and engage in meaningful conversations. This helps biotechnology companies build stronger customer relationships and improve customer satisfaction.
Automated SMS: Biotechnology companies can use the app to create automated SMS workflows that can help save time and effort. This feature allows for configuring automated responses using Apex, triggers, APIs, and other tools. The system becomes automated, enabling biotechnology companies to send timely and relevant information to their customers without manual intervention.
Bulk SMS: Biotechnology companies can use Bulk SMS to send SMS messages to multiple recipients simultaneously. This feature is particularly useful when biotechnology companies need to communicate with many customers at once, such as when announcing a new product or service or providing important updates.
HIPAA-compliant fax: Biotechnology companies often must communicate healthcare-related information to their customers while ensuring HIPAA compliance. The app provides a HIPAA-compliant fax feature that enables the secure transmission of information, maintaining patient confidentiality and data privacy.
It's a crucial tool for biotech firms to enhance customer communication while maintaining regulatory compliance, and ensuring patient data privacy and security. This business texting app is available on Salesforce AppExchange for a free 30-day trial. Send an email to info@cloudmaveninc.com if you have any queries. Follow Cloud Maven, Inc. on LinkedIn, Twitter, and YouTube to learn more.
