A person should inform the non-emergency medical transportation (NEMT) provider whether they need assistance using a wheelchair or walker when scheduling NEMT. By providing a vehicle that is wheelchair accessible, equipped with a lift or ramp, and staffed with qualified drivers who are used to assisting people with mobility challenges, the service provider should be able to meet their mobility requirements. The non-emergency medical transport service provider not only provides the transportation vehicle, but also helps with getting in and out, securing the wheelchair or walker, and providing any additional support required along the journey.