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NEW QUESTION 46
What is the purpose of a Catalog Item variable?
What is the purpose of a Catalog Item variable?
A. Opens a chat session with customer support
B. Provides hint to the user on the field
C. Allows the customer or consumer to qualify their answer
D. Allows the customer to ask a question
B. Provides hint to the user on the field
C. Allows the customer or consumer to qualify their answer
D. Allows the customer to ask a question
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service- catalog-management/task/t_CreateAVariableForACatalogItem.html
NEW QUESTION 47
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)
A. Manage requests
B. Execute assigned tasks
C. Close work orders
D. Manage assets
E. Manage cases
B. Execute assigned tasks
C. Close work orders
D. Manage assets
E. Manage cases
Answer: B,C,E
Explanation:
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
Explanation
When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.
NEW QUESTION 48
Who can create a customer service case from a community discussion? (Choose two.)
Who can create a customer service case from a community discussion? (Choose two.)
A. Partner (sn_customerservice.partner)
B. Customer service agent (sn_customerservice_agent)
C. Case Viewer (sn_customerservice.case_viewer)
D. Proxy case creator (sn_customerservice.proxy_case_creator)
B. Customer service agent (sn_customerservice_agent)
C. Case Viewer (sn_customerservice.case_viewer)
D. Proxy case creator (sn_customerservice.proxy_case_creator)
Answer: B,D
NEW QUESTION 49
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?
The self-registration feature enables new customer contacts to submit registration requests from the customer portal. Which role is responsible for creating the unique registration code for each account?
A. Service organization administrator (sn_customerservice.service_organization_admin)
B. Customer Service Manager (sn_customerservice_manager)
C. Customer admin (sn_customerservice.customer_admin)
D. System administrator (admin)
B. Customer Service Manager (sn_customerservice_manager)
C. Customer admin (sn_customerservice.customer_admin)
D. System administrator (admin)
Answer: B
NEW QUESTION 50
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