eLearning - Complaints
This eLearning course introduces associates to the concept of handling complaints from clients. Explanations and definitions are given through video tutorials, and reinforced through guided activities and knowledge checks.
Video Lessons
Interaction
Knowledge Check
Based on the lesson, learners are asked to read an example email or listen to an example call, then guess which tier the complaint should be categorized under. An explanation is given once an answer is recorded.