Robert James and James Home Services: My most famous, or infamous, naysayer was my very first accountant, Gary. Gary was my accountant when I first started down the road to becoming a franchisor. I was a 27-year-old horse trainer, running a successful mobile car cleaning business. I made a definite decision that I was going to franchise the concept, and create a national brand. So, I made an appointment with Gary, as you do when you make a decision like this. Gary's office was in a little suburban shopping centre. It was just Gary and his one receptionist come admin assistant - it was a small office.